Delivery & Returns

We aim to dispatch all orders of in stock items placed before 3PM on the same working day via your chosen delivery method (Monday to Friday). Orders placed after 3PM will be dispatched on the next working day, orders placed after 3PM on a Friday will be dispatched on the following working day (Monday).

Mainland UK orders over £50 will receive FREE next working day delivery via DPD courier. Northern Ireland orders over £100 will receive FREE two working day delivery via DPD courier.

Please do check that the item is not marked as "out of stock", "custom-made order", "pre-order" or "back-order" if you are expecting your item to be dispatched on the same working day that you placed your order.

Delivery Prices

Mainland UK

Your order will arrive the next working day once your order has been dispatched via DPD.

  • DPD Courier Next Working Day Delivery - £4.95 (FREE on orders over £50)
  • DPD Courier Next Working Day Delivery Before 12:00 - £9.95
  • DPD Courier Saturday Delivery - £9.95
  • DPD Courier Sunday Delivery  - £9.95

Scottish Highlands

Your order will arrive within 2 to 3 working days once your order has been dispatched.

  • DPD Courier Two Working Day Delivery - £9.95

Please note, any address with the following postcode will be classed as Scottish Highlands.

AB10-37, AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

Channel Islands & Isle of Man

Your order will arrive within 2 to 3 working days once your order has been dispatched.

  • DPD Courier Two Working Day Delivery - £12.95

Ireland

Your order will arrive within 2 to 3 working days once your order has been dispatched.

Northern Ireland

  • DPD Courier Two Working Day Delivery - £9.95 (FREE ON ORDERS OVER £100)

Republic of Ireland

  • DPD Courier Two Working Day Delivery - £12.95

Europe

Your order will arrive within 3 to 7 working days once your order has been dispatched.

  • DPD Courier or Royal Mail Tracked - £13.95

International (Rest of the World)

Your order will arrive within 5 to 15 working days once your order has been dispatched.

  • Royal Mail Tracked - £15.95

Due to the EU-UK trade agreement, customs and duty may be payable on orders shipped from us in the UK to European & International destinations depending on order value and contents, any fees will be calculated upon import to your country.

All orders are shipped on a guaranteed service to arrive within the time frame estimated above, however please note that during unexpected circumstances delays can happen with the courier(s) and we can only apologise for any inconveniences caused. If you do see that your order is delayed by the courier please do make sure to get in touch and we will be more than happy to help resolve this as quickly as possible.

Order tracking

When ordering, either online or by phone, please supply your mobile number and/or email address to be able to track your order.

If we send via DPD (UK or Europe), you will receive a text message or email as soon as your order has been packed, to let you know that your order is ready for dispatch. If we send via Royal Mail (UK, Europe or International) we will upload tracking information as soon as your order has been packed, alternatively you can contact us for this.

One hour delivery time-slot from DPD

On the day your order is due to be delivered via DPD you will receive a text message or email from DPD, indicating when your order will be delivered. It will be a one hour time-slot. If you are unable to accept the parcel at that time, please following the instructions in your message from DPD to arrange a redelivery.

No VAT & Zero-rated VAT

All product prices displayed on our website are inclusive of VAT (Value Added Tax), unless 'ex VAT' (exclusive of VAT) is displayed next to the price. If you are ordering from outside of the UK, VAT (Value Added Tax - 20%) will not be charged and so you will pay the lower, ex-VAT price.

Your rights

DPD is our chosen provider for courier services. Where appropriate (mainly for small items or European & International destinations) we may use Royal Mail for sending orders. By ordering from www.speraslight.co.uk you accept that your order and address details will be handled by these companies and any third-party courier providers they employ the services of. For information on their services, please read the Terms & Conditions of Service for DPD and Royal Mail.

Returns

Please email us on info@speraslight.co.uk with a description of your problem, if we are unable to help you resolve the issue via email we will send you a copy of our returns form - if you are returning a product for a refund, please safely package your product and return this back to us in original condition with a copy of your original receipt.

To view our refund policy, click here.