6.1 Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) within 14 working days from the day after you receive your goods.
6.2 As stated above, notification of cancellation must be in writing, a telephone call is not a valid cancellation.
6.3 No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.
6.4 No right of cancellation exists for downloaded goods or “softcopy" goods to which you, the customer has instant access to or use of.
6.5 Please observe the following procedure for all returns to us:
6.5.1 Please notify us in writing, (email or letter) within 14 working days from the day after you receive your goods.
6.5.2 If you are returning your product because it is defective, please state the defect or defects.
6.5.3 Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product. Unfortunately we will be unable to issue a refund where the product is in an incomplete state.
6.6 If the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us.
6.7 You are responsible for paying any postage or shipping costs incurred when returning the product.
6.8 We recommend that all returns be sent by Royal Mail’s Recorded Delivery service, so that a record of the return is available for you.
6.9 We will not issue refunds for any items lost or stolen in transit to us.
6.10 Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.
6.11 Unused products may be returned by notifying us in writing, (email or letter) within 14 working days from the day after you receive your goods.
6.12 Subject to the above, we will refund the purchase price of a returned product within thirty days of receiving written notification of your intention to return the product. If the product you purchased had "Free Delivery", we will refund the purchase price less our costs for posting the item(s) to you. Proof of this postage cost can be supplied upon request.
6.13 We will also refund the cost of standard or recorded postage incurred returning a product, if incorrectly sent by us, or where the product has been returned due to a defect. Please note that we will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery.
